Leam HQ
Terms of Service
Designed with POPIA principles in mind. Operational privacy workflows are in place — PDF-only data exports, data subject access / correction / deletion / objection handling, account and workspace deletion workflows, audit-logged actions, and strict separation between user workspaces and Leam HQ internal operations.
This document describes how Leam HQ, a product of Digital Culture Innovations (Pty) Ltd (Registration 2026/173422/07, Kimberley, South Africa), handles your data under the Protection of Personal Information Act, 2013. Questions: legal@leamhq.co.za.
These Terms govern your use of Leam HQ, a software-as-a-service product operated by Digital Culture Innovations (Pty) Ltd (the "Provider", "we", "us"). By creating an account or using Leam HQ you agree to these Terms.
1. The service
Leam HQ provides a multi-tenant workspace for digital agencies and service businesses, with features including pipeline management, project tracking, invoicing, bookings, public forms, automations and an AI assistant. Features and limits available on each plan are described in-app and may evolve.
2. Your account
- You must provide accurate signup information and keep your credentials secure.
- You are responsible for activity that occurs under your account or workspace.
- You must be at least 18 years old.
- You must confirm your email address before performing actions inside the workspace.
3. Workspaces, roles and customer data
Leam HQ workspaces are tenant-isolated. The workspace owner is the Responsible Party under POPIA for any personal information loaded into the workspace (leads, clients, customers, contacts). The owner warrants that they have a lawful basis to process that information and that their own privacy notice covers the use of Leam HQ as a processor.
4. Acceptable use
You may not use Leam HQ to:
- send unsolicited bulk email or messages, or operate spam-related activity;
- upload malware, infringing content, or content that is unlawful in South Africa;
- scrape, reverse engineer, or attempt to bypass tenant isolation or rate limits;
- misuse the AI agent to attempt to extract another workspace's data, or to perform automated bulk actions outside the agent's intended scope;
- resell the service to third parties without a written commercial agreement.
5. Fees and billing
Subscription fees are listed in ZAR on the pricing page in-app. Payments are processed by PayFast. You authorise recurring billing for the plan you select until you cancel. Cancellation takes effect at the end of the current billing period. We do not provide pro-rata refunds for partial periods unless required by law.
6. AI features
The AI assistant uses third-party models (Anthropic Claude). Outputs are generated automatically and may be inaccurate. You are responsible for reviewing any AI-suggested action before acting on it commercially. Destructive operations on invoices, subscriptions, audit logs and payments are not available to the AI assistant.
7. Service availability
We aim for high availability but do not warrant uninterrupted service. Maintenance windows, third-party outages (Supabase, Render, Anthropic, PayFast, Resend, Google, Microsoft) may interrupt the service. Statutory consumer rights are not affected.
8. Intellectual property
The Leam HQ software, designs and brand belong to us. Your data and your customers' data belong to you. You grant us a limited licence to host, transmit and process that data solely to provide the service.
9. Disclaimer and liability
Leam HQ is provided "as is" without warranties of any kind beyond those required by South African consumer protection law. To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the service in any 12-month period is limited to the fees paid by you to us in the preceding 12 months.
10. Termination
You may cancel at any time from inside the app. We may suspend or terminate accounts that violate these Terms, with reasonable notice where practicable. Upon termination your data is retained for 30 days then permanently deleted.
11. Governing law and disputes
These Terms are governed by the laws of the Republic of South Africa. The courts of South Africa have non-exclusive jurisdiction over disputes. You may also raise consumer disputes with the South African Consumer Goods and Services Ombud, or POPIA-related complaints with the Information Regulator.
12. Changes
We may update these Terms. We will notify you of material changes by email or in-app at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
13. Contact
Digital Culture Innovations (Pty) Ltd
Registration 2026/173422/07
Kimberley, South Africa
Legal: legal@leamhq.co.za